Terms & Conditions

Thank you for choosing to book with us. We look forward to welcoming you to Bridgnorth. By making this booking you are entering an agreement with us. Please read our terms and conditions of booking below carefully.


If, after booking but within three weeks before your arrival, you (a) receive a positive result from a test for the virus, (b) have been advised to isolate yourself, e.g. because of contact with someone who has tested positive, or (c) show any of the recognised symptoms of the virus (loss os sense of smell or taste, high temperature, persistent dry cough, unusual skin rash), please notify us at once. Your booking will be treated as cancelled and you will receive a full refund of all monies paid to us by you.

If, during your visit, (a), (b) or (c) above takes place, please notify us at once. We shall discuss your options with you and your party, but the presumption will be that your party’s visit should immediately be terminated and you should return home, with a partial refund of your payment (proportionate to the part of the booked period you have lost). If your party is unable to leave and your stay is therefore extended beyond the original booking, additional charges will apply at the weekly rate applicable to your booking.

Deposit and Payment
A deposit of 25% of the total cost of your stay is required upon booking. The balance will become due and payable eight weeks prior to the commencement of your holiday together with a security deposit of £150.

If there are less than eight weeks between booking and arrival the full amount plus £150 security deposit is payable on booking.

All payments should be by cheque in favour of ‘A. Mawdsley’.

Cancellations (subject to what is said above regarding Covid-19)
On making your booking you will have entered into a legal contract and your deposit is non-refundable. If you wish to cancel your booking you must advise us immediately by telephone, followed by a confirmatory letter. On receipt of such a letter, we shall try to obtain a replacement letting. If the booking cannot be re-let, you are still liable to pay for the booking in full, even if we have not yet received your balance. If we do succeed in re-letting, you are no longer liable for the balance, or if you have already paid it we will refund it to you (less a 5% administration fee).

Please note that your deposit is not refundable under any circumstances.

We strongly recommend that you take out cancellation insurance cover.

Non-availability of Accommodation (subject to what is said above regarding Covid-19)
We shall only cancel your booking if your accommodation becomes unavailable for a reason beyond our control, and in that event we shall refund all monies paid to us by you. Our liability will not extend beyond this refund in any circumstances.

If for a reason beyond our control the property becomes uninhabitable during your stay, e.g. flooding or a total failure of its heating systems, and you elect to leave it early, then we shall make a refund of a pro rata amount depending on the outstanding period of your booking. Our liability will not extend beyond this refund in any circumstances.

A maximum number of SIX persons may occupy the property and this must not be exceeded. You may not entertain non-resident guests or admit any non-resident persons into the property without prior agreement. We reserve the right to terminate your stay with immediate effect if this condition should be breached.

You may not sublet or share the property except with the persons named on the Booking Form.

We reserve the right for ourselves and our agents to enter the property at reasonable times during the letting to carry out urgent maintenance or repairs.

Parents should be aware that the property has steep stairs and one bedroom leads directly off the said flight. There is also a log burner and children should be supervised at all times when it is lit.

Sorry, we do not allow pets at this property.

Smoking is not permitted anywhere in the cottage. You are welcome to smoke in the garden.

Your accommodation will be available to you from 3.30pm on the day of arrival, unless otherwise arranged. We may not be able to accommodate you if you arrive earlier than the agreed time as we will be busy preparing the cottage.

Late Arrival Procedure
Please ensure you contact us before your day of arrival to let us know if you will be arriving late.

Car Parking
If your visit is for a week or longer we can supply you with a free permit to park one vehicle in East Castle Street. For a shorter visit we can supply free day or half day permits for one vehicle.

Daily parking permits for an extra vehicle can be supplied at a cost of £10 per day.

There is normally parking space available in East Castle Street. We cannot be responsible for any charges you may incur if for some reason space cannot be found in the street.

There are long stay pay and display car parks in the town within easy walking distance.

Please leave the accommodation by 10.00am on the day of departure, unless otherwise arranged.

Damages and Breakages
Please take care when staying in our property. You are responsible and liable for any breakages or damages which you cause to the accommodation or its contents. We realise that little accidents or minor breakages can occur. We ask you report any such incidents as they happen. We do not normally charge for minor breakages, but we may make a deduction from your security deposit for repair or making good if the damage or breakage is significant, and we may make an additional charge if you have not reported this.

PLEASE NOTE THAT THE SECURITY DEPOSIT OF £150 will be refunded following a satisfactory inspection of the property, the return of all keys and the parking permit if applicable.

We do not accept any liability for any damage, loss or injury to any member of your party or any vehicles or possessions, unless shown to be caused by a negligent act by ourselves.

We will not be responsible for any failure to perform our obligations under these terms and conditions that is caused by an event outside our control. An event outside our control means any act or event that is beyond our reasonable control, including, without limitation, severe weather event, drought, fire, explosion, storm, flood, earthquake, subsidence, epidemic, pandemic, or other natural disaster, strikes or industrial action by third parties, terrorist attack or threat of terrorist attack, war or threat of war, civil commotion, riot, invasion, or failure of public or private tellecommunications network.

Privacy Policy
Subject to any government or local authority requirements regarding contact tracing, any data collected during the course of this booking will be held in confidence and we shall not share your details with any third party. With your permission we may from time to time contact you about promotions and offers.